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Schneider Electric Authorised Services Associate

Schneider-Authorized-Service-Associate-260.jpgUnrivalled service and support for your Schneider Electric critical power and cooling assets from the leading UK Partner for Schneider Electric IT Critical Power and Cooling.

on365 was recently appointed the first Schneider Electric Authorised Services Associate for the UK. This is the very highest partner accreditation for the provision of Schneider Electric Services and means on365 has successfully demonstrated the highest knowledge and support capability across all Schneider Electric critical power and cooling product lines and services offerings throughout their lifecycles.

When it comes to mission-critical physical infrastructures, power and cooling systems need to be reliable, efficient and high-performing. Every facility experiences growth, changes and new business requirements through its life cycle that make it necessary to expand, consolidate or deploy new technology and equipment.

on365, as an Elite Partner and Services Associate Partner for Schneider Electric, is uniquely positioned to manage not just the datacentre but the entire critical physical infrastructure lifecycle of your business. Whichever stage your business is at we have the expertise, support and services to help you prepare, design, acquire, implement, maintain and upgrade your mission-critical equipment.

As a Schneider Electric Services Associate Partner we act as a ‘trusted advisor’ delivering certified Schneider Electric ‘best-in-class’ service offerings for critical power and cooling products.

Our staff complete and maintain factory-certified technical training to achieve the necessary competency and advanced systems knowledge and expertise to ensure the optimal level of services delivery and support to meet clients’ unique needs.

Our dedicated Schneider Electric in-house resource enable us to provide exceptional levels of qualified expertise through an unrivalled breadth and depth of services from systems’ installation and commissioning through optimisation and highly performing operations, to maintenance and recurring support contracts.  

We understand the real needs of IT managers and provide sound, practical advice to help proactively and efficiently manage across the physical infrastructure through to chosen IT hardware.

From single-phase individual protection devices to full-fledged three-phase uninterrupted power supply systems, and in-row cooling for IT racks to full in-room cooling solutions we can help your business become more efficient in energy consumption while increasing availability and reliability through regular maintenance.

We can also offer lifecycle management services that maximise the useful life of your equipment, thereby reducing their total cost of ownership and we can assess, upgrade and modernise your infrastructure.

What does this mean for you?

  • Get maximum value out of your assets along the lifecycle of your critical infrastructure: whichever stage you are at, our expertise, support and services will help you prepare, design, acquire, commission, maintain and upgrade your mission-critical equipment.
  • Benefit from the convenience of a total solution – systems, service and software, available from a single source. Customised to your specific budget and business requirements including fully tested, factory-certified parts, engineering revisions and firmware upgrades to increase the efficiency and reliability of your installation.
  • With access to the same in-depth technical trainings as Schneider Electric in-house staff as well as proprietary tools on365 can perform service activities to the same level as our Schneider Electric counterparts and on behalf of Schneider Electric which guarantees the continuity and excellence of your customer experience.
  • Full 24/7 support from our qualified and dedicated Schneider Electric factory-trained engineers with on-going technical information and visibility to the latest product and services developments.
  • The very best in the industry at quick and accurate troubleshooting and diagnosis of system issues. This proven know-how results in shorter mean-time-to-repair and minimal downtime.

Services

  • Installation, assembly, start-up & commissioning of new products
  • EcoStruxure Asset Advisor
  • On-site fault diagnosis and part identification
  • Preventive maintenance
  • Break & fix activities, including failed part replacement
  • Microcode or firmware upgrades
  • Field Service
  • Maintenance
  • Spare Parts
  • On-site and Extended Warranty
  • Technical Support

OUR PARTNERS

  • Pelco
  • Schneider Electric Partner
  • APC Partner