On365

Important Update APC/MGE Service Support

Statement from: Richard Irwin, UK Service Sales Director
Schneider Electrical Critical Power & Cooling Services

We are keen to keep you updated on changes that take place within the APC/MGE Service Department. Recently we have reviewed our service partner network to ensure our partners have the required people, processes, training and tools to  meet our standards as an APC / MGE certified service partner.   
 
We are pleased to confirm that on365 continue to be a valued APC / MGE Certified Service Partner demonstrating the highest standards in terms of delivery and capability for the APC  / MGE product range.   
 
Please be aware that all 3rd Party companies that are not part of our Service Partner program who may approach you to provide a Service Contract on your APC/MGE equipment do not have the following support from us.

• 24x7 Access to  technical support from APC / MGE  
• 24x7 Access to APC/MGE Spare parts  
• 24x7 Access to APC/MGE on site engineering support
• Access to APC/MGE Licensed Software to enable fault finding and maintenance procedures to be carried out
• Access to technical upgrade and product alert information.
• Engineers certified and trained by APC/MGE to work on APC/MGE equipment this includes:
  

We thank you for your continued business and we will continue to strive to provide the best possible service level for your APC/MGE equipment.

To download the letter from Richard Irwin, UK Service Sales Director at Schneider Electric Critical Power & Cooling Service, click here>